Case Studies - At SYNTOS our clients are very important to us and we care what they think! We are forever improving our Jelly software to ensure it works well across our entire client base which ranges from hairdressers, masseurs, chiropractors, physios and osteomyologists to supporting full scale beauty studios.
Erika Ayling and Yvonne Wood created the Heatherwood Academy in 2006, in Ickenham, Middlesex, where they provide both treatments and professional training courses in complementary and beauty therapy. They wanted a software product to help organise their paperwork and streamline the business but the products they looked at were not only costly but didn't meet their needs either. "We felt that we were better off continuing with our paper based system than investing a small fortune in software that only did half the job."
Jelly was installed at the Academy in July 2010 and in no time Erika and Yvonne had loaded their customers, appointment types and employees details and were reaping the benefits of having Jelly. "The ease and speed of booking appointments, the time we save on administration and accounts and the reduction in the amount of paper we now have around the office is wonderful. It's given us more time to concentrate on our client's and building our business. Jelly really is a fantastic piece of technology." For more details regarding Heatherwood please go to www.heatherwoodacademy.co.uk
Heatherwood Academy
Within the David Lloyd Leisure Club in Watford, Laura Edward Hair and Beauty salon started using Jelly in September 2010. Laura switched to Jelly from their existing software supplier after they realised that they had been double accounting for gift vouchers. "We've had to spend so much time unravelling the errors that our accountant brought to light we wanted something that was more straightforward to use."
Laura also didn't use their old system to its full potential due to lack of training and associated costs. The training and support they received instead from Syntos plus the easy format of Jelly meant that everyone knew what they were doing "although one of us confused the use of the block booking button at first, it was easy to correct the errors. We just refer to the screen tutorials now if we need to double check how to do something"
"It was features that could handle things like employee chair rental, promotions and being able to use my own mobile phone plugged into the system to send personalised messages that made us choose Jelly. And were paying much less than we were before."
Laura Edward Hair and Beauty
Chris Gazeley has run The Gazeley Clinic of Osteomyology for the last 12 years, since moving the clinic to Iron Acton, Bristol 6 years ago. He was a user of Plexus since the very start and has subsequently migrated over to using Jelly in July 2010. Both his receptionist Debra and Chris were impressed with the sheer ease of use now. He said "Jelly was so straight forward that after 5 minutes training on this he would be happy that any new starter of his could book appointments easily."
Chris operated a sophisticated paper diary and so found being able to print off a single double-sided A4 page that contained detailed day sheets for the following two weeks was what was needed for his business to become more automated and yet allow him to still respond to requests for bookings when away from work.
The Gazeley Clinic
Jean Tallantire is a busy Chiropractor based in Bideford, Devon working between two clinics. Jean needed a software product to not only help her manage her clinic without the help of a receptionist but provide all those extras that would make life easier, save her time and money and grow with her business.
"Sending reminder texts is invaluable. Those clients with acute pain have a constant reminder that they need to see me but those that are on monthly or 6 weekly maintenance visits are prone to forgetting their appointments. The automated text reminders have virtually eliminated this problem".
By preventing just two of these 'no shows' each week would add an extra £240 a month to her revenue.
Jean also needed a payment system that could handle all the different types of customer account that her customers required. Most of her clients prepay for blocks of appointments in advance to qualify for discount but was complicated by the fact that family members also then needed to be able to draw upon these blocks of appointments. "Jelly keeps track of what was a complex but essential part of my business – it's brilliant!"
Jean has plans to employ a receptionist that would work from home who could take bookings and manage customers remotely to free up her time from phone interruptions at her clinic. "Jelly gives me the flexibility to run my business the way I want to with features like the @Home program".